Terms & Conditions

1. Trusted Australian Refunds cannot disclose the source of your funds unless we have your signed authority.

2. Trusted Australian Refunds (fee) is payable of all monies recovered, upon recovery of funds.

3. The refund fees will be paid from the client’s unclaimed money claim. The client understands they will receive the balance deposited electronically to their nominated bank account. The client accepts they are responsible for providing correct information and that incorrect information may cause delays in receiving their unclaimed money.

4. Once Authority to Release is signed the claimant cannot withdraw from our services to recover the claim. Should the claimant withdraw from supplying the relevant documents requested (within the client’s ability) to complete the claim, you will still be liable to pay the recovery fee. Upon refusal to supply extra documents, Trusted Australian Refunds will give 7 days’ notice to the client, the client’s file will be closed and payment of our fee will be required.

5. Should the suit be commenced or an attorney employed to enforce payment of the recovery fee pursuant to this agreement, the claimant agrees to pay any such additional sum as the court may adjudge reasonable as attorney’s fees in said suit.

6. Trusted Australian Refunds accepts no responsibility for the accuracy, currency, or completeness of any information provided via correspondence or communications. The accuracy or reliability of the information provided is not guaranteed or warranted in any way and Trusted Australian Refunds, its agencies, representatives, subsidiaries, and affiliates disclaim liability of any kind whatsoever, including & without limitation, liability for the accuracy, quality, performance, or reliability for a particular purpose arising out of the information provided.

7. These Terms & Conditions can be varied at any time by Trusted Australian Refunds upon the giving of 7 days’ notice in writing to the Client detailing such changes.

8. If you are having trouble getting hold of the requested identity documentation in your information pack, contact us via our Contact Page to discuss alternatives.

Privacy Policy

Your privacy is important to Trusted Australian Refunds. We know that keeping client information secure is a top priority. The information you provide is only used to secure the recovery of your money. All Investigators employed by Trusted Australian Refunds are committed to providing you with quality recovery services within a secure and private environment.

This privacy statement provides information about the personal information that Trusted Australian Refunds collects and the ways in which Trusted Australian Refunds uses that personal information.

PERSONAL INFORMATION COLLECTION

Your personal or company information can identify you including your name, email address, contact details, or any other information in order for us to make contact with you in order to have the required information to recover your unclaimed funds.

USING PERSONAL INFORMATION

Trusted Australian Refunds may use your personal information to contact you by email or phone to search for unrecovered funds that are owed to you and assist you in the recovery of your lost or unrecovered funds.

DATA RETENTION

We only retain your company or personal data for as long as necessary to render a service to you for the recovery of your funds, except where otherwise provided by law.

SECURING YOUR DATA

Trusted Australian Refunds takes considerable technical and organizational precautions to prevent the loss or misuse of your company or personal information.

CONTACTS

If you have any questions about this privacy policy or Trusted Australian Refunds treatment of your personal information, please feel free to contact us here